Discover your 100% YOU with MicroSourcing!

Position: Customer Service Representative
Location: Two Ecom, Pasay
Work setup & shift: [Onsite | Night shift]


Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

The XÍRENA Customer Service Representative plays a vital role in supporting the brand’s wholesale business. This position serves as a key point of contact between Xirena’s internal teams, external sales showrooms, wholesale accounts, and logistics partners. The CSR is responsible for ensuring the smooth and accurate processing of wholesale orders from entry through fulfillment.

Key Responsibilities:

Order Entry and Audit

• Assist in entering and overseeing wholesale orders into the ERP system in alignment with brand, pricing, and delivery requirements.
• Audit orders for accuracy, including styles, quantities, pricing, terms, and shipping windows.
• Ensure all orders meet factoring compliance standards prior to submission.
• Identify and resolve discrepancies in collaboration with sales representatives and showrooms.

Factoring and Credit Approval

• Prepare and submit orders for factoring approval.
• Review customer credit status and coordinate approvals with factoring companies and internal finance teams.
• Maintain accurate records of credit limits, approvals, and exceptions.
• Communicate credit-related issues or delays to the client and the showroom in a timely manner.

Sales Support and Shipping Coordination

• Act as the primary liaison between internal teams, external showrooms, and the shipping warehouse located in the Netherlands.
• Support showroom order flow during market periods and reorders.
• Monitor order status and proactively communicate updates to relevant parties.

Customer Communication and Relationship Management

• Build and maintain strong working relationships with showrooms, sales representatives, and wholesale accounts.
• Handle customer concerns or issues with professionalism and a solutions-oriented approach.

What You Need:
Non-negotiables

• Must have excellent communication skills, both written & verbal
• 3-5 years of experience at a wholesale company
• Ability to maintain good standing relationships with customers
• Proficiency in Excel and MS Office products
• Exenta experience a plus and previous experience at a wholesale fashion company

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply