Discover your 100% YOU with MicroSourcing!

Position: Customer Service Representative / Dedicated Account Manager

Work setup: Work from home

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

• Career Growth: Take advantage of opportunities for continuous learning and career advancement.

• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Job Summary:

This role will serve as the primary point of contact for several high-maintenance customer accounts that require a higher level of service, communication, and daily attention.

The ideal candidate is an exceptional communicator who thrives in a fast-paced environment, can effectively manage multiple priorities, and takes ownership of customer relationships. This position requires daily interaction with customers via phone and email, extensive order entry, and proactive follow-up to ensure outstanding service and account management.

Key Responsibilities

• Serve as the primary customer service contact for assigned accounts.

• Build and maintain strong customer relationships through regular communication.

• Respond promptly and professionally to customer inquiries via phone and email.

• Process customer orders accurately and efficiently in Prophet 21 (P21).

• Monitor order status and proactively communicate updates to customers.

• Follow up on open quotes, orders, backorders, and customer requests.

• Maintain a highly organized inbox and ensure timely responses to all customer communications.

• Coordinate with internal departments to resolve customer issues and ensure successful order fulfillment.

• Manage multiple priorities while maintaining attention to detail and accuracy.

• Identify opportunities to improve customer satisfaction and strengthen account relationships.

Qualifications

• Previous customer service, account management, inside sales, or order management experience preferred.

• Experience with an ERP systems is a plus.

• Outstanding verbal and written communication skills.

• Strong organizational and time-management abilities.

• Ability to work effectively in a fast-paced, high-volume environment.

• Detail-oriented with excellent follow-through and accountability.

• Proficient in Microsoft Outlook and comfortable managing a high volume of emails daily.

• Ability to prioritize tasks, solve problems, and work independently.

What Success Looks Like

• Customers receive timely, accurate, and professional service.

• Orders are entered and processed accurately with minimal errors.

• Customer requests and issues are followed through to completion.

• Communication is proactive rather than reactive.

• Assigned accounts feel supported, valued, and well-managed.

–

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply