Position Title: Health, Safety and Environment Officer (Safety Officer 4 Level)

Reports to: Head, Legal and Shared Services or designee

Direct Reports: NA

Department/Campaign: Legal and Shared Services

Position Location: Manila, Philippines (Available at Clark Site too)

Position Purpose:

The Health, Safety and Environment (HSE) Officer (Safety Officer 4 Level) will be responsible for ensuring

the company's full compliance with all relevant Philippine Occupational Safety and Health (OSH)

standards and environmental regulations. This role involves developing, implementing, and monitoring

HSE programs and initiatives across all Philippine entities, promoting a strong safety culture, and

minimizing environmental impact.

Main Activities and Responsibilities:

Key Responsibilities:

I. Health & Safety Compliance (Occupational Safety and Health Standards):

• Ensure strict adherence to the Department of Labor and Employment (DOLE) Occupational

Safety and Health Standards (OSH Standards) and other relevant OSH laws and regulations in

the Philippines.

• Conduct regular workplace inspections and audits to identify hazards, assess risks, and

recommend corrective and preventive actions.

• Develop, implement, and maintain comprehensive OSH programs, policies, and procedures

(e.g., Lockout/Tagout, Confined Space Entry, Emergency Preparedness and Response, Personal

Protective Equipment, Fire Safety).

• Identify, assess and mitigate safety (physical and psychosocial) risks and environmental risks

associated with Microsourcing’s business activities and regularly review control measures for

identified risks.

• Investigate all workplace incidents, accidents, and near-misses, determine root causes, and

recommend measures to prevent recurrence. Prepare and submit required incident reports to

DOLE and ensure internal reporting of incidents.

• Maintain, monitor and regularly review Microsourcing’s health, safety and environment

ticketing system.

• Organize and conduct regular OSH trainings (e.g., Basic OSH, Fire Safety, First Aid, Ergonomics)

for all employees, supervisors, and contractors to enhance safety awareness and competency.

• Undertake audits of OSH training and compliance requirements to ensure ongoing compliance.

• Manage and maintain all OSH-related records, permits, and documentation as required by law.

• Oversee the proper handling, storage, and disposal of hazardous materials in accordance with

OSH standards.

• Serve as the company's designated Safety Officer, oversee the safety committee ensuring the

safety committee is functional, effective and meeting at the frequency required by OSH laws.

Position Description

• Ensure the provision and proper use of personal protective equipment (PPE) across all

operations.

• Ensure safety notice boards have mandatory safety notices required by applicable laws and

contained relevant and current safety information.

II. Environmental Compliance:

• Ensure full compliance with all relevant environmental laws and regulations in the Philippines,

including but not limited to:

o Republic Act (RA) 9275 (Philippine Clean Water Act)

o RA 8749 (Philippine Clean Air Act)

o RA 6969 (Toxic Substances, Hazardous and Nuclear Waste Control Act)

o RA 9003 (Ecological Solid Waste Management Act)

o Presidential Decree (PD) 1586 (Philippine Environmental Impact Statement System)

o Relevant Department of Environment and Natural Resources (DENR) Administrative

Orders (DAOs) and other implementing rules and regulations.

• Develop, implement, and monitor environmental management programs (e.g., waste

management, wastewater treatment, air emission control, energy conservation).

• Contribute to environmental risk assessments and develop mitigation strategies.

• Prepare and submit all required environmental reports to DENR (e.g., Self-Monitoring Report -

SMR, Pollution Control Officer Report).

• Manage environmental permits and licenses, ensuring timely renewal and compliance with

conditions.

• Promote environmental awareness and sustainable practices among employees.

• Serve as the company's designated Pollution Control Officer (PCO), if qualified and necessary.

• Contribute to Microsourcing’s annual GHG emissions reporting including collating data and

entering data in Microsourcings GHG inventory.

• Where required assist with client GHG data reporting and questionnaires.

III. HSE Program Rollout & Culture Building:

• Actively participate in the development and rollout of company-wide HSE strategies and

initiatives within all Philippine entities.

• Promote a proactive and positive HSE culture through awareness campaigns, communication,

and employee engagement activities.

• Collaborate with various departments to integrate HSE requirements into operational processes

and project planning.

• Regularly communicate HSE performance, challenges, and improvements to management and

employees.

• Stay updated on new and amended Philippine OSH and environmental laws and regulations, and

advise management on necessary adjustments.

• Develop and maintain emergency response plans for fire, medical emergencies, chemical spills,

and other potential incidents.

IV. Facilities and Technical Management – Supports and assist the Facilities Team in:

• Site and Maintenance Oversight: Conduct daily physical site rounds and monitor the function

of all office facilities, including fan coil units, electrical systems, cables, and lighting.

• Preventive Maintenance: Ensure all non-critical and critical equipment undergoes timely

preventive maintenance.

Position Description

• Project Supervision: Monitor and inspect fit-out, renovation, or construction projects in existing

and future office spaces to ensure satisfactory completion and freedom from deficiencies.

• Vendor and Contract Management: Monitor and audit third-party facilities vendors on their

deliverables and quality using FaCS-standard checklists. Ensure all vendor contracts are updated

and assist the Senior FM team in coordinating with vendors, sourcing, and conducting cost-

benefit analysis.

• Building Liaison: Serve as the primary point of contact with the Building Management Office to

report and follow up on end-user requests, complaints, and premises-related issues.

• Emergency Response: Respond appropriately to emergencies and urgent facilities issues as they

arise.

• Compliance and Policy Enforcement: Implement and enforce company House Rules,

Regulations, and other FaCS Policies, including those related to Asset Management.

• Documentation: Ensure proper asset documentation, such as gate passes and work permits, are

in place.

• Statutory Compliance: Assist in liaising with regulatory bodies (like PEZA and Local Government

Units) on statutory requirements.

• Security & Service Monitoring: Assist in monitoring Security services to ensure alignment with

FaCS Security standards, reporting monthly Service Level Agreement (SLA) performance.

Core Competencies:

Leadership

• Provide leadership & support for direct reports, appraise their performance (If applicable)

• Ensure team & individual Key Performance Indicators (KPIs) are met (if applicable)

• Role model & hold others accountable for demonstrating our values & behaviours

• Lead function, team, self & others through change, whilst maintaining operational

effectiveness

• Drive improvements in function / team

• Drive & implement innovation & improvement in function/team

Systems Processes & Policy

• Ensure all policies & procedures are adhered to, including compliance obligations

• Implement functional organisational design & optimal workforce planning

• Ensure key function policies are in place & are current

• Drive & implement operational excellence in function / line of business

• Ensure compliance within function / line of business

Communication

• Ability to articulate safety concepts, advice and solutions clearly and concisely to internal

stakeholders.

• Implement and maintain OSH committees to enable Microsourcing to meet consultation

obligations.

• Actively promote Microsourcing’s safety and wellbeing policies and initiatives to

employees.

Client & Stakeholders

• Establish & maintain effective working relationships with Managers & peers, employees & key

stakeholders

Position Description

• Establish & maintain internal & external collaborative relationships, including with functional

& industry associations, managers, peers & direct reports

• Establish & manage effective relationships with key stakeholders, internal & external, including

with functional & industry associations, vendors, Board & Executive team

Financial

• Where appropriate implement & adhere to budgets & focus self & team on growth & cost

management

• Focus team on growth & cost management

Ethical Standards

• Sound judgement and integrity in maintaining employee, Microsourcing and client

confidentiality regarding OSH matters and handling sensitive information appropriately.

Key Skills and Capabilities:

• Met the minimum legal qualifications as Safety Officer 4

• Ability to conduct thorough risk assessments and developing strategies to mitigate

potential hazards and risks.

• In-depth understanding of relevant OSH and DOLE regulations, standards and applicable

codes.

• Proficiency in analysing OSH data and incident reports to identify trends, develop insights

and generate reports for stakeholders.

• Ability to manage OSH initiatives, ensuring timely execution and achievement of desired

outcomes.

• Collaborative mindset to work effectively with cross-functional teams and external

stakeholders.

• Commitment to upholding ethical standards and maintaining the highest level of integrity

in all OSH matters.

• Proficient written and oral communication skills

• Ability to work in a fast-paced organisation and manage multiple deadlines

• Ability to work autonomously, employ initiative to find solutions, prioritise and exercise

discretion

• Ability to build rapport quickly and effectively

• Experience in environmental compliance

Success Factors:

• Support the achievement of Microsourcing’s overall objectives, in particular the achievement of

the growth strategy and goals.

• Ownership, management of People Services delivery (completion rate to be defined)

• Meet and exceed key delivery SLAs

• Successful tracking of scope 1, 2 and 3 carbon emissions for Microsourcing and Beepo.

Qualifications and Typical Experience:

Position Description

• Completed the mandatory forty-hour BOSH training from the OSHC (Occupational Safety and

Health Center), an accredited training organization, or a university-based education relevant to

the industry.

• Completed an additional aggregate of 80 hours of advanced/specialized occupational safety

training courses relevant to the industry.

• Completed an aggregate of 320 hours of OSH training.

• Actual experience as Safety Officer 3 for at least four (4) years in a BPO setting.

• At least 3 years of proven experience in environmental compliance, regulatory affairs,

environmental management systems, or a similar role.

• Strong understanding of Philippine Occupational Health and Safety standards and compliance

requirements

• At least 2 years of proven experience in environmental compliance, regulatory affairs,

environmental management systems, or a similar role.

• Strong understanding of key Philippine environmental laws. Knowledge of Australian

environment laws is a plus.

• Proven experience in preparing, reviewing, and managing EIAs/EMPs in Philippine context.

Experience in Australia context is a plus.

• Excellent analytical and problem-solving skills with the ability to interpret data and trends.

• Strong communication (written and verbal) and presentation skills, with the ability to explain

complex information clearly.

• Excellent interpersonal and relationship management skills, with the ability to build trust and

rapport with employees and vendors.

• Strong organizational skills and attention to detail.

• Proficiency in MS Office Suite (Excel, Word, PowerPoint).

Other Position Requirements:

• May be required to travel and work across various sites

Values:

• Curious … I am curious and interested in learning through experience and from others. I

proactively aspire to be the best at what I do individually and as part of a team and look for

ways for us to be better, better today than yesterday, and better tomorrow than today. I am

inquiring and interested and explore all options.

• Passionate … I am emotionally connected to what I do and how I do it. I am enthusiastic and

positive in my communication and focused on my goals and what I need to do to get there. I

am excited and eager to contribute to bringing our Probe Vision and Purpose to life. The future

excites me and I am driven by excellence.

Position Description

• Care … I care about what I do and how I am with our clients, their customers and others at

Probe CX. I care about the environment and the community in which I live and work. I respect

and celebrate different thoughts, beliefs and experiences to my own. I have a strong interest

and concern for human welfare, values and dignity.

• Integrity … I tell the truth and deliver on my promises. I give freely of my trust and do all I can

to earn the trust of others through my actions. I seek to understand rather than judge, gossip

or make assumptions I do the right thing and what’s best for my team, Probe, our Clients and

their Customers. I understand our Probe Code of Conduct is not negotiable and do my best to

demonstrate our values consistently.