Discover your 100% YOU with MicroSourcing!

Position: ICT Transition Specialist (B2B AU Telco)

Location: BGC, Taguig

Work setup & shift: Onsite | Dayshift

Be a part of something big at Microsourcing!

We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the boundaries of digital innovation.

Our client serves mid-market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines. We partner with our client to foster an inclusive culture that attracts, develops, and retains top talent—creating an exceptional place to work while enabling the delivery of a world class service centre

This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!

About the Role

Join a growing ICT service delivery team where you will play a key role in bringing new services to life for enterprise customers. This is an opportunity to step into a highly visible role that bridges operations, technology, and customer delivery—ideal for professionals looking to expand beyond traditional support or operations roles.

Job Summary:

The ICT Transition Specialist coordinates and supports the onboarding and transition of ICT services, ensuring they are delivered accurately and ready for operations. You will work across multiple teams to track deliverables, align requirements, and ensure service readiness—playing a key role in delivering a smooth and seamless customer experience. This role is ideal for someone with experience in telecom or managed services who enjoys hands-on coordination, working across teams, and making things happen.

As a ICT Transition Specialist, you will ensure ICT services are successfully onboarded, aligned, and ready for operational delivery by coordinating across multiple teams and stakeholders:

• Coordinate and support end-to-end service transitions and onboarding activities
• Manage and track deliverables to ensure services are ready for operational handover
• Work closely with internal teams and stakeholders to align timelines and requirements
• Facilitate communication between technical, operational, and customer teams
• Identify and help manage risks, issues, and changes impacting service delivery
• Ensure all transition documentation is complete, accurate, and meets quality standards
• Maintain clear records of service setup, progress, and delivery status
• Provide regular updates, reporting, and status tracking to stakeholders
• Support workshops, discussions, and requirement gathering sessions
• Ensure adherence to service management processes and quality frameworks (e.g., ITIL, ISO)
• Assist in continuous improvement through feedback and post-transition reviews

What You Need:

Core Qualifications

• 3+ years experience in ICT / Managed Services / Telecommunications
• Strong project coordination and stakeholder management skills
• Experience supporting service delivery, onboarding, or transition activities in ICT environments
• Ability to manage multiple projects or service transitions simultaneously
• Experience with ServiceNow and MS Office tools
• Strong analytical, communication, and organizational skills
• High attention to detail with the ability to work effectively in dynamic and evolving environments
• Proactive in seeking clarity, connecting the dots, and keeping work moving forward
• Ability to take initiative and drive tasks forward with minimal supervision

Required Experience

• Experience in telco, network services, or enterprise ICT environments
• Exposure to service delivery frameworks (ITSM, ISO, or similar)
• Familiarity with operational handover and service readiness processes
• ITIL Foundation certification (preferred)

Talent Profile

This role is a strong next step for professionals in ICT, telecommunications, or managed services who are looking to expand into service transition and delivery.

Candidates from Service Desk, Incident Management, NOC, or other ICT operational support backgrounds who have developed strong coordination, stakeholder engagement, and problem-solving skills are encouraged to apply.

If you are looking to move into a more cross-functional, customer-facing role, this position offers a clear pathway to grow.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Our commitment to 100% YOU 

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

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