Discover your 100% YOU with MicroSourcing!

Position: Technical Support Associate (Tier 1–2)
Location: Work From Home
Work setup & shift: Remote

Why join MicroSourcing?

You'll have:

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Technical Support Associate (Tier 1–2), you will:
Respond to customer inquiries through Zendesk, ensuring timely and accurate resolution of technical issues
Troubleshoot, debug, and investigate client solutions built on the Checkbox no-code platform
Modify, configure, and enhance client-built applications to resolve issues and improve functionality
Provide guidance on best-practice solution design within the no-code platform
Act as a liaison between customers and Tier 3 engineering teams for escalated or complex issues
Maintain clear and consistent updates on ticket status and issue resolution progress
Deliver high-quality, white-glove customer support experience
Build solutions based on client specifications or internal templates when required
Create, update, and maintain internal knowledge base and wiki documentation

What You Need:

Non-negotiables
Experience in technical support, service desk, or customer-facing IT support role (Tier 1–2 level)
Strong troubleshooting and analytical skills
Experience using ticketing systems (e.g., Zendesk or similar platforms)
Ability to understand and work with application logic or no-code/low-code platforms
Strong written communication skills for customer interaction and documentation
Ability to work onsite or remote in a shifting schedule environment

Preferred skills/expertise
Experience with no-code/low-code platforms (SaaS or workflow builders)
Basic understanding of software logic, APIs, or integrations
Experience in SaaS customer support environments
Exposure to escalation handling and Tier 2 support responsibilities
Experience in writing or maintaining technical documentation or knowledge base articles

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

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