Discover your 100% YOU with MicroSourcing!

Position: Travel Sales Consultant

Work setup: Hybrid | Mid shift

Location: Ortigas, Pasig City

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Job Summary:

This is travel sales & customer support role working with our Sydney based retail travel sales team in the day to day management of travel bookings primarily to Croatia, Slovenia & The Balkans Greece, Italy, Scandinavia as well as India & Sri Lanka.

Key Responsibilities

• Respond to customer inquiries received via web forms, email, and Live Chat, delivering high-quality customer service.
• Prepare client quotations and initiate booking requests using the TOUR-PLAN reservation system.
• Coordinate the booking process with Destination Management Companies (DMCs) and travel operators by:
  • Booking hotel accommodations through multiple B2B online booking systems.
  • Building travel itineraries and submitting booking requests through TOUR-PLAN or directly to suppliers via email.
  • Managing supplier responses to finalize quotations and bookings.
• Prepare, review, and finalize travel quotations and booking confirmations for clients.
• Convert quotations into confirmed bookings through proactive client follow-up, updates, and sales support.
• Manage client bookings throughout the entire travel lifecycle, from quotation and booking through documentation and post-travel follow-up.
• Verify that supplier rates align with contracted pricing.
• Manage supplier and client payments to ensure deadlines are met.
• Confirm that supplier services accurately match client booking requests.
• Monitor outstanding deposits and payments, and follow up with clients as needed.
• Perform additional administrative duties as assigned.

Qualifications

Required

• Previous experience in the travel industry.
• Experience using a travel reservation system (non-airline reservation systems preferred).
• Strong understanding of travel sales, reservations, and booking processes.

Preferred

• Experience using the TOUR-PLAN reservation system.
• Formal qualification in Travel and Tourism.
• Previous experience selling travel to Croatia, the Balkans, Greece, Scandinavia, India, or Sri Lanka.
• Candidates with proven travel sales experience in these destinations may be considered even without a formal travel qualification.

Skills & Competencies

• Exceptional attention to detail.
• Excellent written and verbal English communication skills.
• Strong commitment to delivering outstanding customer service.
• Ability to achieve sales targets and convert inquiries into confirmed bookings.
• Proficient in Microsoft Office applications (Word, Excel, and Outlook).
• Highly organized with excellent time management and prioritization skills.
• Self-motivated, reliable, and able to work independently.
• Knowledge of or interest in Croatia & the Balkans, Greece, Scandinavia, India, and Sri Lanka is an advantage.

Website: http://www.beyondtravel.com.au/

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

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