Position: Step Up and Communications Coordinator
Work setup & shift: Onsite and Dayshift
Location: Global One, Eastwood Libis, Quezon City

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

The Step Up and Communications Coordinator plays a vital role in enhancing communication across United Petroleums national operations. As part of the Learning and Development team, this position is responsible for developing and implementing communication strategies that foster strong connections between retail, corporate, and operational teams.

By driving employee engagement, reinforcing company values, and ensuring alignment with business priorities, the Internal Communications Coordinator supports a cohesive and informed workplace culture.

Job Description:

Internal Communication

• Develop and implement internal communication plans that support Uniteds strategic objectives and operational initiatives. Collaborate closely with HR, IT, Retail Operations, Marketing and Merchandising and Executive Leadership to ensure timely, consistent, and effective messaging.

• Create and maintain engaging, brand-aligned content for internal channels including newsletters (min 2 per week), intranet (SharePoint), Microsoft Teams Meetings and print material across retail sites.

• Coordinate and support internal events such as town halls, leadership updates, and employee recognition programs.

• Monitor communication effectiveness through analytics, feedback, and engagement metrics, and provide regular reporting to leadership.
• Maintain the distribution lists to ensure current Commission Agents and employees receive these communications.
• Complete structured, engaging and CA/in store team friendly weekly communications for both United and Pie Face sites to the wider network, engaging with all relevant stakeholders.

Training Program Management

• Manage the Step Up accounts and the Step Up inbox responding to any training enquiries or operations related questions.
• Oversees the CTA program including scheduling, attendance, tracking sign-offs and issuing certificates.
• Updating training materials in response to new product launches, electronic logs (elogs) and other resources such as tickets or support documentation.
• Prepares and delivers weekly reports on training statistics to relevant stakeholders.
• Assist with the preparation and distribution of training materials and resources.
• Complete Pie Face licenses and certificates.
• Support CA onboarding and training programs.

Administrative and Operational Support

• Manage the CA recruitment inbox, ensuring timely responses and monitoring progress of applications.
• Oversees uniform inventory for support office staff, including monitoring stock levels and liaising with suppliers for replenishment.
• Administer access cards for the Brisbane Office and manage car park allocations (in the absence of HR)
• Assist with the onboarding and offboarding process in the absence of a dedicated HR department, ensuring smooth transitions for new hires and departing employees.
• Provide general administrative support to the L&D team and contribute to continuous improvement of processes.

What You Need:

• Exceptional writing, editing, and storytelling skills with a strong attention to detail.

• Proficiency in Microsoft 365 tools (Teams, SharePoint, Outlook, PowerPoint).

• Experience with intranet content management systems and employee engagement platforms is highly regarded.

• Strong project management skills with the ability to manage multiple priorities and meet deadlines.

• Excellent interpersonal skills and the ability to build relationships across diverse teams and levels of the organisation.

Desirable:

• Creative and proactive communicator with a passion for employee engagement.

• Comfortable working with senior leaders and cross-functional teams.

• Strong organisational and time management skills.

• Committed to fostering a positive, inclusive, and high-performing workplace culture.

About MicroSourcing:

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply