Discover your 100% YOU with MicroSourcing!

Position: Clinical Documentation Improvement (CDI) Supervisor

Location: BGC, Taguig City

Work setup & shift: Onsite, Night shift

Why join MicroSourcing?

You'll have:

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on Day 1 for you and one or more dependents, paid time off with cash conversion, group life insurance, and performance bonuses.

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Clinical Documentation Improvement (CDI) Supervisor, you will oversee the daily operations, productivity, and quality performance of a team of CDI specialists. You will ensure accurate clinical documentation, regulatory compliance, and the achievement of operational and client performance goals.

Specifically, you will:

• Supervise daily CDI operations, including staff scheduling, workload distribution, onboarding, coaching, and performance management.
• Monitor team productivity, documentation quality, and turnaround times to ensure service level agreements and quality standards are consistently met.
• Conduct documentation audits and quality assurance reviews to ensure compliance with ICD-10-CM/PCS coding guidelines, CMS regulations, and industry best practices.
• Partner with Billing, Revenue Cycle, and Accounts Receivable teams to identify and address documentation or coding-related denials and implement process improvements.
• Prepare and present key performance indicators (KPIs), operational updates, and quality improvement initiatives to leadership.
• Collaborate with Health Information Management (HIM), Revenue Integrity, Coding, Billing, and IT teams to support documentation accuracy and optimize clinical workflows.
• Deliver ongoing coaching, education, and mentorship to CDI team members to promote professional development and support succession planning.
• Work closely with physicians, nurses, and other healthcare professionals to resolve complex clinical documentation issues and improve documentation quality.

What You Need:

Non-negotiables

• At least 2 years of leadership experience in an inpatient Clinical Documentation Improvement (CDI) supervisory role.
• Minimum of 2 years of acute care clinical experience in a hospital setting, preferably in ICU or Medical-Surgical units.
• Bachelor of Science in Nursing (BSN).
• Active Professional Regulation Commission (PRC) Registered Nurse (PHRN) license or active USRN license.
• Current professional certification such as CCDS, CDIP, or CCS.
• Strong knowledge of Revenue Cycle Management (RCM), ICD-10-CM/PCS coding, MS-DRG methodology, and risk adjustment.
• Experience using hospital electronic medical record (EMR) systems such as Epic, Cerner, or Meditech.
• Excellent written and verbal English communication skills (minimum CEFR B2 level).

Preferred skills/expertise

• Master's degree or postgraduate qualification in healthcare, business administration, or a related field.
• Experience using CDI and coding technologies, as well as Microsoft Office applications, including Excel, PowerPoint, and SharePoint.
• Strong analytical, critical thinking, problem-solving, and decision-making skills.
• Proven ability to lead teams and work effectively in a fast-paced, matrixed healthcare environment.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We create opportunities for everyone to thrive by embracing different perspectives and fostering an inclusive workplace.

At MicroSourcing, equality is more than a slogan—it's our commitment and our way of life. Here, we don't just accept your authentic self—we celebrate it, recognizing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%!

For more information, visit www.microsourcing.com.

Terms and conditions apply.