Discover your 100% YOU with MicroSourcing!

Position: Support Level 2 (JIH, Concierge Assistant backup)

Work setup: WFH | Night Shift

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Key Responsibilities:

• Provide customer service to homeowners, vendors, and loan officers
• Provides inbound call customer service to homeowners, vendors, and loan officers
• Prospecting (Cold calling) pros based on territory/trade to quickly fill Jobs with no pros or unresponsive pros
• Use internet tools/searches to verify contractor meets standards prior to outreach
• Ability to clearly understand the needs of the homeowner and relay them accurately to the contractor
• Match new and existing pros to active service requests
• Quality check jobs in queue for complete info, collaborate with the team to make sure all necessary info is listed on service request.
• Complete communications and follow-ups on time
• Proactively assess workload and adjust priorities in order to meet goals
• Develop positive business relationships with new and existing service providers by setting accurate expectations and communicating effectively
• Explain Househappy products and services to customers using provided templates and FAQ's
• Enter service requests for homeowners who need immediate assistance or a ballpark estimate for a service
• Explain promotional offers with a soft approach - no pressuring or pushing sales
• Meet daily activity targets
• Review service requests for completeness and accuracy
• Identify if there is enough information to get pros interested
• Contact homeowners to obtain missing or clarified information
• Follow up on all jobs within the queue on approved timelines following procedures, using templates and scripting provided until familiar with Househappy products and services
• Use CRM to log all activities related to speaking with customers and pros
• Misc duties as assigned based on staffing and business needs

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply