Discover your 100% YOU with MicroSourcing!

Position: Customer Service Representative (French)
Work setup & shift: Remote | Shifting Schedule

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Customer Service Representative (French), you will:

• Guide customers through account creation, online navigation, and order placement in both French and English.
• Provide expert advice on frame styling, lens selection, and prescription interpretation.
• Verify prescription accuracy and check real-time product inventory to suggest alternative options when necessary.
• Resolve customer complaints, returns, exchanges, and refunds following established company procedures.
• Communicate order updates, delays, and tracking information professionally to manage client expectations.
• Maintain complete and confidential customer interaction records within Salesforce Service Cloud.
• Gather and forward client feedback to product and marketing teams to improve website UX and product offerings.

What You Need:

Non-negotiables

• Bilingual Fluency: Exceptional written and verbal communication skills in both French and English.
• Optical & Prescription Literacy: Direct ability to read, interpret, and explain optical prescriptions, lens types, and frame fittings.
• CRM Proficiency: Practical experience using Salesforce Service Cloud (or equivalent enterprise CRM) to log cases and track orders.
• Problem-Solving & De-escalation: Strong objection-handling and problem-solving skills to resolve customer disputes effectively.
• Data Security & Compliance: Strict commitment to keeping confidential records and customer financial data secure.

Preferred skills/expertise:

• Prior customer service experience within e-commerce, retail eyewear, or optometry practices.
• Familiarity with inventory tracking, order processing, and logisitics management systems.
• High attention to detail when auditing optical measurements and custom lens configurations.
• Adaptability to attend ongoing technical training on optical products and software tools.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique, authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%! For more information, visit https://www.microsourcing.com/

*Terms & conditions apply