Discover your 100% YOU with MicroSourcing!

Position: Junior IT Specialist – End-User Computing Group
Location: Cebu IT Tower 2
Work setup & shift: Onsite/Shifting

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.

• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

• Career Growth: Take advantage of opportunities for continuous learning and career advancement.

• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Junior IT Specialist for the End-User Computing Group (EUCG), you will provide 1st level technical support professionally, efficiently, and effectively to deliver high-quality customer service while maintaining system security and asset accuracy across the organization.

Specifically, you will:

• Provide 1st-level technical support for internal and external customers to resolve hardware, software, and IT asset requests (e.g., issuing hardware, software upgrades, troubleshooting).

• Log and document all IT service requests and incidents in FreshService ITSM, ensuring full documentation and strict adherence to established SLA commitments.

• Maintain an accurate inventory of all corporate IT assets, including laptops, desktops, mobile devices, and software licenses.

• Enforce user security policies across all systems in full compliance with company standards and protocols.

• Comply with assigned IT shift support schedules set by the IT Supervisor/Manager to align with business operational needs.

• Collaborate with IT peers to support cross-functional projects, strategic initiatives, and technical issue resolutions.

What You Need:

Non-negotiables

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.

• Proven experience in 1st-level IT helpdesk support, service desk ticketing, or end-user computing support.

• Hands-on experience using ITSM ticketing platforms (FreshService or similar tools like ServiceNow/Jira Service Desk).

• Basic knowledge of hardware/software troubleshooting, OS deployment, IT asset management, and user access security policies.

• Strong customer service orientation with excellent communication skills and flexibility to work in rotating shifts.

Preferred skills/expertise

• ITIL Foundation certification or familiarity with ITIL service management frameworks.

• Relevant technical certifications (e.g., CompTIA A+, Microsoft Certified Associate).

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply