Discover your 100% YOU with MicroSourcing!

Position: Healthcare Call Center Representative
Location: Eastwood, Libis, Quezon City
Work Setup & Shift: Onsite, Night shift

Why Join MicroSourcing?

You'll Have:

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Healthcare Call Center Representative, you will:

• Handle inbound and outbound calls related to patient inquiries, appointment scheduling, and healthcare services.
• Conduct standard triaging to accurately determine the appropriate level of care or next steps for patients.
• Perform precise data entry for patient intake, ensuring all crucial information is properly documented in the system.
• Maintain an efficient post-call wrap-up time under 60 seconds after each call to ensure high service quality.
• Manage sensitive patient information with the utmost confidentiality, strictly adhering to established accuracy, productivity, and HIPAA regulations.
• Collaborate with internal teams, healthcare providers, and administrative staff to support smooth and seamless patient coordination.
• Provide exceptional customer service by maintaining a professional, empathetic tone at all times.

What You Need:

Non-Negotiables

• 2+ years of experience in a healthcare call center or a similar professional environment.
• Strong foundational knowledge of medical terminology, triaging procedures, and patient intake processes.
• Solid understanding of patient privacy, confidentiality, and HIPAA compliance standards.
• Excellent verbal and written communication skills with the ability to maintain a professional demeanor.

Preferred Skills/Expertise

• Strong computer proficiency and rapid data entry skills with exceptional attention to accuracy.
• Proven ability to multitask and manage time effectively in a fast-paced environment while maintaining service quality.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our Commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

We provide space for everyone, embracing different perspectives and creating opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan—it's our commitment. Our way of life. Here, we don't just accept your unique authentic self—we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%!

For more information, visit: https://www.microsourcing.com/

Terms & Conditions Apply