Discover your 100% YOU with MicroSourcing!

Position: Administration Support
Work setup & shift: Hybrid | Monday - Friday

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture

Role Purpose:

The Admin Support Officer provides offshore administrative support to the International Admissions team, assisting with day-to-day operations to ensure efficient processing and high-quality service delivery across the student admissions lifecycle. Key responsibilities include but are not limited to

• Develop a strong understanding of the student journey from application to enrolment and effectively triage general enquiries to the appropriate Admissions Officers.
• Manage receipting functions, including reviewing payment reports, allocating payments in the CRM, and generating receipts. Ensure all transactions are accurately recorded and receipts are issued within a 24-hour turnaround. Investigate and resolve payment discrepancies or disputes in a timely manner.
• Perform daily validation of key University of Auckland (UoA) reports, identifying and escalating issues where necessary, and liaising with relevant UoA teams to support resolution (e.g. VPD holds).
• Provide administrative support for UPELT test, including test bookings, pre-test registration and preparation, monitoring test sessions, and assisting with the preparation of writing scripts for marking.
• Conduct data checks to ensure high accuracy and identify discrepancies by following the relevant manuals/policies/procedures. Provide summaries of the findings to the line manager.
• Responsible for handling pre-enrolment refunds, ensuring effective communication between internal and external parties, and processing refunds within a reasonable timeframe.
• Ensure the data and file are accurate and up to date.
• Ensure that manuals relevant to the role's responsibilities are kept up to date.
• Ensure that scheduled reports are monitored, generated, and followed up with the relevant staff member or team according to procedural guidelines. E.g. UoA HAA report, Outstanding Enrolment Document Report, Shortfall Payment, etc.
• Provide administrative support to the team as needed for various projects, such as intake cancellations, fee increases, etc.
• Undertake any additional tasks assigned by the line manager.

Skills and Experience

• Exceptional administration skills, with strong attention to detail
• A high standard of accuracy
• Ability to work to tight deadlines and changing priorities
• Proficient computer skills, particularly in Outlook, Excel, and Word

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. To provide context to our commitment: our workforce reflects a diverse demographic, with women making up approximately 60% of our employee base, and we actively track engagement metrics to ensure equitable career progression across all racial and ethnic groups. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

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