Discover your 100% YOU with MicroSourcing!

Position: Contract Billing Specialist

Work setup: Night shift | Work from home

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

• Career Growth: Take advantage of opportunities for continuous learning and career advancement.

• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Position Summary

The Contract Billing Specialist provides comprehensive revenue cycle support across multiple client organizations on a contract basis. This role manages the full billing lifecycle — from charge entry through payment posting and collections — across multiple electronic health record (EHR) and practice management systems. The ideal candidate is a self-directed billing professional who thrives in a fast-paced, multi-client environment and brings deep knowledge of behavioral health billing practices.

Key Responsibilities

Charge Entry & Claim Submission

• Access and navigate multiple EHR and practice management systems on behalf of contracted clients to enter and submit charges accurately and on time

• Review clinical documentation to ensure charges reflect services rendered and are supported by appropriate diagnosis and procedure codes (CPT, ICD-10, modifiers)

• Verify patient demographics, insurance information, and authorization requirements prior to claim submission

• Submit claims electronically through client-designated clearinghouses or payer portals, following payer-specific formatting and billing rules

Denials & Rejections Management

• Monitor and work denials and rejections queues across all contracted client accounts

• Identify denial trends by payer, provider, or service type and escalate patterns to client leadership with actionable recommendations

• Research payer policies, appeal requirements, and timely filing deadlines to determine the appropriate resolution path for each denied claim

• Draft and submit appeals with supporting clinical documentation, authorization records, and billing narratives as needed

• Coordinate with client clinical and front office staff to obtain missing information or corrected documentation required to resolve denials

Payment Posting

• Post electronic remittances (ERAs) and manual Explanations of Benefits (EOBs) accurately across all client accounts

• Reconcile posted payments against deposit records and identify and resolve discrepancies

• Process contractual adjustments, write-offs, and patient responsibility balances in accordance with each client's payer contracts and policies

• Identify underpayments and coordinate corrected payment requests or recoupment responses as needed

Patient & Client Invoicing

• Generate and distribute patient statements and invoices according to each client's billing cycle and policies

• Manage self-pay and patient responsibility balances, including follow-up on outstanding invoices

• Prepare and deliver periodic invoicing to contracted organizational clients (e.g., facilities, partner agencies) for services rendered

• Respond to patient and client billing inquiries in a professional and timely manner

Reporting & Communication

• Maintain organized, up-to-date billing records and activity logs for each contracted client

• Provide regular billing status updates, aging reports, and collections summaries to client contacts

• Participate in billing review calls or meetings with contracted clients as scheduled

• Flag compliance concerns, credentialing gaps, or authorization issues that may impact reimbursement

Qualifications

Required:

• Minimum 2–3 years of medical billing experience encompassing charge entry, denials management, payment posting, and patient billing

• Demonstrated ability to work within multiple EHR and/or practice management systems simultaneously

• Strong knowledge of CPT codes, ICD-10 diagnosis codes, and modifiers specific to behavioral health and outpatient mental health services

• Experience with ERA/EOB reconciliation and payment posting workflows

• Familiarity with commercial, Medicaid, and Medicare payer requirements and appeals processes

• Highly organized with the ability to manage billing responsibilities across multiple client accounts without loss of accuracy or timeliness

Preferred:

• Prior experience in a contract, remote, or multi-client billing role

• Exposure to behavioral health EHR platforms such as Valant, Therapy Brands, SimplePractice, KIPU, AdvancedMD, Credible, or similar

• Experience with Waystar or comparable clearinghouse platforms

• CPC, CPB, or other medical billing/coding certification

• Knowledge of Montana Medicaid and regional commercial payer policies

Skills & Competencies

• Fluency in multiple EHR and practice management environments with the ability to onboard quickly to new systems

• Strong analytical skills with attention to detail across high-volume, multi-client workflows

• Excellent time management and ability to prioritize across competing deadlines

• Clear written and verbal communication, including the ability to explain billing issues to non-billing staff

• Discretion and professionalism in handling sensitive patient and financial data

• Commitment to HIPAA compliance and billing integrity across all client engagements

Work Environment

This is a remote position. The Specialist must maintain a secure, HIPAA-compliant work environment and reliable internet access. Availability during core business hours is required, with flexibility to accommodate multiple client time zones or billing cycles as needed.

• Prior experience in a contract, remote, or multi-client billing role

• Exposure to behavioral health EHR platforms such as Valant, Therapy Brands, SimplePractice, KIPU, AdvancedMD, Credible, or similar

• Experience with Waystar or comparable clearinghouse platforms

• CPC, CPB, or other medical billing/coding certification

• Knowledge of Montana Medicaid and regional commercial payer policies

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

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