Discover your 100% YOU with MicroSourcing!

Position: Customer Service Representative – E-commerce
Work setup & shift: WFH, Night shift

Why join MicroSourcing?

You'll have:

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a company that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Customer Service Representative – E-commerce, you will:

• Manage and process customer orders across Amazon, eBay, Shopify, and Jorjas.
• Check online orders for accuracy and process transactions using Slide ERP.
• Handle customer returns in accordance with established policies and procedures.
• Process customer service tickets and resolve order-related concerns.
• Communicate with customers via phone and email when support is required.
• Provide timely and professional assistance for order issues, returns, and service concerns.
• Monitor and escalate unresolved issues while providing feedback on recurring customer concerns and service failures.

What You Need:

Non-negotiables

• Experience in e-commerce order management, preferably across Amazon, eBay, and Shopify.
• Hands-on experience processing customer orders, returns, and service tickets.
• Experience using an ERP or order management system; Slide ERP experience is an advantage.
• Strong attention to detail and accuracy when processing and reviewing orders.
• Strong written and verbal English communication skills with a professional approach to customer concerns.

Preferred skills/expertise

• Previous experience in e-commerce, customer service, order processing, or a similar role.
• Experience working with multiple online marketplaces and e-commerce platforms.
• Familiarity with ERP, order management, or customer service ticketing systems.
• Strong organizational and time-management skills.
• Ability to work independently while managing multiple priorities.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit MicroSourcing.

Terms & conditions apply