Discover your 100% YOU with MicroSourcing!

Position: Customer Service Representative
Location: Harton, Parañaque City
Work setup & shift: Onsite | Shifting schedule

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. 
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements. 
• Career Growth: Take advantage of opportunities for continuous learning and career advancement. 
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Customer Service Representative, you will: 

• Respond to customer questions and inquiries regarding products, services, and support requests via phone and email. 
• Identify opportunities to improve the customer experience and resolve issues by utilizing standard company tools and established procedures. 
• Perform transactional administrative tasks, including processing inbound and outbound phone calls. 
• Process accurate data entry work for new accounts, operational sites, and other related requests. Meet and exceed service performance targets, including customer satisfaction metrics, efficiency goals, and issue resolution benchmarks.

What You Need:

Non-negotiables

• Clear and articulate verbal and written English communication skills.
• High level of computer literacy and proficiency.
• A positive attitude and strong focus on customer service.
• Willingness to work on a flexible, shifting schedule.
• Must reside within a 60 to 90-minute commute from the office.

Preferred skills/expertise

• Prior experience in a front-of-house contact center setup and back-office administrative work.
• Experience handling Australian, New Zealand, or UK customer accounts.
• Strong problem-solving, decision-making, and conflict-resolution capabilities.
• Proven ability to multitask and prioritize efficiently in a fast-paced environment.
• Bachelor’s degree completed or ongoing.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/