Discover your 100% YOU with MicroSourcing!

Position: Customer Service Representative (Senior)
Location: SM CDO Downtown
Work setup & shift: Onsite | Night shift Schedule

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Role Overview:

The Customer Service Representative fills a vital role within the organization by ensuring the highest level of customer service and sales support to current and potential customers. The incumbent will provide full order management support – from order receipt, order entry to production & shipping tracking through client delivery. Our ideal candidate will exhibit exceptional people skills and client care mentality, is a team player and a problem solver with critical thinking skills, and demonstrates the desire and ability to advance within the organization.

Responsibilities:

• Embraces and exemplifies the Code of Ethics and Conduct, as well as follows Company policies and standards.

• Build and nurture strong personal relationships with customers.

• Ensures that the customers needs are met and service expectations are exceeded.

• Provide exceptional level of customer support, ensuring professional, accurate and timely processing of customer facing transactions including client inquiries, requests and orders.

• Maintain customer accounts in Dynamics 365 Customer Relationship Management (CRM) software program.

• Ability to build positive, strong relationships with internal teams by working together to uphold the best interest of our customers to ensure orders are processed and shipped according to customer requirements.

• Manages customer complaints (CCRs) by working with internal teams to ensure timely response and resolution.

• Support Sales team in day to day interactions with customer as needed.

• Manage customer sample requests.

• Supports Customer Service Manager and serve as back-up when needed.

Qualification:

• 4 year degree is preferred, but not required
• 5+ years of customer service and sales support experience with a demonstrated ability to create and maintain strong customer relationships
• Experience in agribusiness or related industry a plus
• Strong analytical, problem-solving, implementing solutions and trouble-shooting skills are required
• Ability to effectively navigate critical customer situations
• Must be well (or highly) organized with attention to detail and commitment to accuracy
• Ability to work independently, be self-motivated and show initiative
• Excellent interpersonal and communication skills: verbal, written, phone/email etiquette skills
• Successful at juggling multiple tasks and be able to adapt to changing priorities
• Well versed in Microsoft Office applications including Office365 and Microsoft Teams
• Customer Relations Management (CRM) software experience is highly desirable
• Ability to make decisions/judgment calls based on internal and external situations
• Must possess a team-focused mentality and willingness to assist wherever and whenever needed

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply