About the Opportunity:

Responsibilities:

• Become a subject matter expert for global, enterprise software solutions

• Assist clients by troubleshooting technical issues and developing solutions

• Identify training opportunities

• Interact with developers and QA when escalating issues

• Manage issues from initial reporting through to resolution

• Identify tasks, bugs and improvements

• Provide timely updates with appropriate details in a professional manner

• Follow up with stakeholders

• Perform investigations within a group or alone

• Participate in On-call support rotation

Qualifications:

• Focused on delivering customer satisfaction

• Knowledge of SQL to create read queries

• Understanding of web technologies

• Proficient English, verbal and written

• Strong interpersonal skills

• Experience in a technical support or help desk role

• Effective analytical, problem solving, decision-making skills

• Strong knowledge of Excel

• Tech-savvy – you love to learn new things

• Post-secondary education in Computer Sciences

Nice to Have Qualification:

• Knowledge of HTML is an asset

• Knowledge of the Software Development Life Cycle is an asset

• You enjoy learning new software and bringing forward new technology ideas

• Ideally you speak a second language beyond English – if so, tell us about it.

Additional Perks

Here are some additional “Perks” that we provide:

• All employees are eligible to earn Bravo reward points

• Access to our “Employee Benefits” portal – you can save hundreds of dollars annually

How to Apply

If this great opportunity looks incredible to you, we look forward to hearing from you.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process. If you need assistance to accommodate a disability, you may request an accommodation at any time.

We will review applications, with priority given to those who have completed the assessment, and look forward to hearing from you.