Discover your 100% YOU with MicroSourcing!

Position: Collections Specialist
Location: Eastwood, Libis, Quezon City
Work setup & shift: Onsite | Day Shift

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Collections Specialist, you will:

• Execute at least 50 proactive outbound collection calls daily and manage incoming phone and email inquiries within strict service level agreements.
• Perform detailed account and invoice reconciliations to resolve complex billing disputes and identify misallocated payments.
• Negotiate sustainable payment plans or settlements with overdue accounts while protecting the company's financial interests.
• Update internal systems with detailed, accurate records of all debtor touchpoints, communication histories, and repayment agreements.
• Manage account credit restrictions by placing non-paying accounts on stop-supply and authorizing releases once payment is secured.
• Coordinate with branch operations teams to facilitate asset retrieval, equipment de-hires, and field escalations.
• Process administrative ledger adjustments, including clearing unapplied cash, allocating open credits, and searching for missing payments.
• Complete third-party debt collection agency (DCA) referrals, assess business statuses via ASIC or Creditor Watch, and lodge Proof of Debt forms for insolvencies.
• Upload corporate invoices directly to customer procurement platforms such as Coupa, Ariba, and Tulia to accelerate payment cycles.

What You Need:

Non-negotiables

• High-Volume Collections Drive: Proven capability to execute 50+ outbound phone calls per day and meet strict ledger targets (DSO under 40 days, overdue debt under 5%).
• Australian Regulatory Compliance: Comprehensive knowledge of ACCC guidelines, Australian privacy laws, and ethical debt collection practices.
• Complex Ledger Reconciliation: Advanced skill in matching unapplied credits, tracking down missing payments, and resolving complicated invoice discrepancies.
• PPSR Knowledge: Solid understanding of how to leverage the Personal Property Securities Register (PPSR) to secure and recover aged commercial debt.
• Procurement Portal Familiarity: Direct experience uploading and tracking billing documents within e-invoicing platforms like Coupa or Ariba.

Preferred skills/expertise

• Prior credit management experience within the industrial supply, manufacturing, or commercial gas sectors.
• Strong background in utilizing risk assessment platforms like Creditor Watch to monitor client credit health.
• Proven ability to work cross-functionally with branch managers, corporate legal counsels, and sales teams to resolve high-risk accounts.
• Commitment to a safety-first and solution-oriented operational culture.
• Track record of contributing to process improvements that shorten the monthly collection lifecycle.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique, authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%! For more information, visit https://www.microsourcing.com/

*Terms & conditions apply