Discover your 100% YOU with MicroSourcing!

Position: CDI Trainer – IP

Location: BGC, Taguig City

Work setup & shift: Onsite, Night shift

Why join MicroSourcing?

You'll have:

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on Day 1 for you and one or more dependents, paid time off with cash conversion, group life insurance, and performance bonuses.

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Clinical Documentation Improvement (CDI) Trainer – IP, you will design, deliver, and manage learning programs that support the development of CDI professionals. You will oversee new hire training, cross-training, quality initiatives, and continuous learning programs to ensure employees meet client expectations and operational goals.

Specifically, you will:

• Deliver end-to-end training programs, including new hire onboarding, cross-training, and refresher courses for existing team members.
• Customize training materials based on client requirements, service level agreements (SLAs), payer guidelines, and electronic medical record (EMR) platforms.
• Conduct knowledge assessments, practical evaluations, and feedback sessions to measure learning effectiveness and readiness.
• Develop, update, and maintain training materials, Standard Operating Procedures (SOPs), job aids, and learning resources based on process changes.
• Maintain training records and reports, including attendance, assessment results, training completion, and speed-to-proficiency metrics.
• Partner with Quality Assurance (QA) and Operations teams to identify performance gaps, recommend coaching plans, and align training initiatives with operational goals.
• Collaborate with internal stakeholders and clients to support onboarding activities, participate in calibration sessions, and present training updates and performance dashboards.

What You Need:

Non-negotiables

• At least 2 years of experience delivering CDI or clinical coding training in a BPO or healthcare organization.
• Minimum of 2 years of acute care clinical experience in a hospital setting, preferably in ICU or Medical-Surgical units.
• Bachelor of Science in Nursing (BSN).
• Active Professional Regulation Commission (PRC) Registered Nurse (PHRN) license or active USRN license.
• Current professional certification such as CCDS, CDIP, or CCS.
• Strong knowledge of Revenue Cycle Management (RCM), ICD-10-CM/PCS coding, MS-DRG methodology, and risk adjustment.
• Experience using hospital electronic medical record (EMR) systems such as Epic, Cerner, or Meditech.
• Excellent written and verbal English communication skills (minimum CEFR B2 level).

Preferred skills/expertise

• Master's degree or postgraduate qualification in healthcare, business, education, or a related field.
• Experience using CDI and coding technologies, as well as Microsoft Office applications, including Excel, PowerPoint, and SharePoint.
• Strong presentation, facilitation, instructional design, and coaching skills.
• Ability to work independently and collaborate effectively in a fast-paced, matrixed healthcare environment.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We create opportunities for everyone to thrive by embracing different perspectives and fostering an inclusive workplace.

At MicroSourcing, equality is more than a slogan—it's our commitment and our way of life. Here, we don't just accept your authentic self—we celebrate it, recognizing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%!

For more information, visit www.microsourcing.com.

Terms and conditions apply.